Tuesday, August 22, 2006

Time is of the Essence

What is our expectation of email response time?

It varies depending on the relationship:
  • Friends: immediately
  • Co-workers: within a few minutes or an hour or so, depending on the conversation
  • A company you're partnered with: within the day.
  • Inquiring about a new business relationship: within the week
  • Customer service from a vendor: yesterday
Woh - oh, what I want to know, where does the time go?